FAQs
How do I care for my jewelry?
My complimentary Jewelry Maintenance Program is designed to offer you the opportunity to keep your jewelry in pristine condition year after year, becoming a timeless companion for the cherished memories you create along the way.
You can also find my Quick At-Home Jewelry Care Tips here.
Do you offer gift wrapping?
Yes! All orders will arrive neatly packed in a gift box or cotton pouch with jewelry care instructions and a polishing cloth ready for gift giving!
What does "Made to Order" mean?
Made to order items are created specifically for you once you've placed an order. Average processing time is 1-2 weeks. I will not rush through any piece I'm currently working on, as I put 100% into the quality & construction and will do the same when I work on your order! Please feel free to message me if you'd like to get a better idea of when your made to order item will ship.
How will you ship my order?
🌿ECO-PACKAGING
Each order is mindfully packaged and shipped using 100% Recycled & Eco-Friendly materials. I take great care to adhere to sustainable practices in my studio so naturally it carries over when getting my handcrafted goods to you. My shipping boxes, crinkle paper filler and gift boxes are all made of 100% recycled paper. My business cards are made of 100% recycled cotton and even my packaging tape is made of renewable and biodegradable plant-derived adhesive & backing. PLEASE reuse, repurpose or recycle all materials once your jewelry has made it safely to you.
Processing time - The time needed to create and prepare your order for shipment. Each item description will mention if it's "Ready to Ship" or "Made to order"
✨READY TO SHIP - Item has already been created and will ship within 1-3 business days
⚒MADE TO ORDER - Made to order items are created once you have placed your order and require additional time. Average processing time is 1-2 weeks. I will not rush through any piece I'm currently working on, as I put 100% into the quality & construction and will do the same when I work on your order! Please feel free to message me if you'd like to get a better idea of when your made to order item will ship.
Estimated Shipping Times
Domestic:
USPS First Class Mail: 2-6 business days
USPS Priority Mail: 1-4 business days
USPS Priority Mail Express: 1-2 business days
Shipping includes tracking for your convenience & peace of mind. All items over $200 also include shipping insurance.
I'll do my best to meet these shipping estimates, but unfortunately I cannot guarantee them. Actual delivery time will depend on the shipping carrier and method you choose.
Please make sure your shipping address is correct during check out.
I am not responsible for lost or stolen packages but I'd be happy to provide any information I can to assist you in filing a claim with your shipping carrier.
Do you offer payment plans?
For your convenience I offer payment plans through a service called Shop Pay Installments!
How it Works:
Simply select the Shop Pay option at checkout.
Instant approval, No credit checks, No Interest, No fees - as long as you pay on time
4 easy payments, every 2 weeks
Your item ships promptly, No need to wait until payments are complete!
*This third party financing option CANNOT be used for custom orders or payment agreements arranged with me*
What is Shop Pay Installments?
A service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Shop Pay Installments?
Simply shop and add items to your cart and checkout as normal. At checkout choose Shop Pay as your payment method. First-time customers will need to register with Shop Pay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
When will my items be delivered if I use Shop Pay Installments?
All orders are delivered as per my standard shipping time frame after you complete your order online.
For more info, you can read Shop Pay Installment Agreement
Do you provide a craftsmanship guarantee?
I want you to feel assured and confident in the quality of the heirloom jewelry you've chosen from my collection. I proudly stand behind the craftsmanship of your new jewelry, offering a full-year guarantee that it's free of defects from the moment it becomes a cherished part of your collection. Please click here to read my full promise to you.
What is your refund policy?
My ultimate goal is to make sure you are completely in love with your new jewelry! If not, I gladly accept returns. Please review my full refund policy here.
How do I find my ring size?
The most accurate way to find your ring size is to stop by a local jeweler and have them professionally measure. If you're buying a gift for someone else you can bring a ring that you know fits them well and have that measured instead! Another great way to determine your size is to buy a ring multisizer tool. You can purchase one from me here.
One very important thing to take into consideration is the width of the ring band. Wide bands tend to fit snug so it's a good idea to size up 1/4 or 1/2 size bigger to accommodate the fit.
How do I measure my cuff size?
Although cuffs are extremely versitle and can fit a wide range of wrist sizes it is still important to make sure you find one that fits comfortably and prevents you from bending it constantly when taking off and on. Measuring your wrist is super simple and takes just a couple minutes. Check out my blog post to learn how!
Women's Cuff Size Guidelines:
Small-Medium: Fits wrist sizes 5 ½" to 6 ½"
Medium-Large: Fits wrist sizes 6 ½" to 7 ½"
Can you make me a custom piece?
I would love to work with you on a custom piece! Please visit my Custom Jewelry Design page for more details.
Can you resize a ring for me?
At this time, I do not offer a resizing service on one of a kind pieces.
I have some old jewelry laying around, can you repair/redesign it for me?
In short, no. I do not work on any jewelry I did not personally make myself.
There is quite a process to repair and redesign older jewelry. As well as great risk involved for both the client and the jeweler. If there are gemstones, those have to be taken out before any work can be done because my studio is not equipped with a laser. There is also risk of being exposed to unknown chemicals and glues since I would be dealing with someone elses work. It's not something I'm willing to risk and it just simply doesn't bring me joy. There are plenty of jewelers that specialize in this type of work that would be thrilled to take on your project. I do appreciate the consideration though!
I'm local, can I pick-up my order instead?
Although I love connecting with my customers, I do not have the capabilities to fit deliveries into my day to day schedule. I also have to be mindful in terms of my safety and privacy. I do hope you understand!
Wholesale/Consignment Availability
If you'd you like to stock your shop with my one of a kind handmade jewelry. Please visit this page so we can discuss details!